Where is eisku located?

Our main office is at Wiejska 13 Nowy Dwór Gdański, Poland.

Where are eisku products made?

All our products are made in Poland.

Where can I buy eisku products?

Our products are available through our website eisku.com.

How can I place an order?

You can place your order online through our website eisku.com

Can I change or cancel an order?

If something went wrong during the purchase process or you changed your mind, there's no problem. As long as the order hasn't been shipped from our warehouse, we can modify it. In such case, please contact us as soon as possible at eisku@eisku.com

What is the time to process the order?

In Stock items: Most of our products are readily available and will be delivered within seven days of placing your order. We understand the importance of prompt delivery and do our best to dispatch your items as quickly as possible.

If a product is not currently in stock, we appreciate your patience. The waiting time for out of stock items is approximately six weeks. We understand this may seem long, but rest assured, we are working diligently to restock the product and fulfill your order promptly.

How do I expedite my order?

Don't hesitate to contact us at eisku@eisku.com, and we will do our best to help you.

What are the payment methods?

You can pay by credit card or via PayPal during online checkout.

In which countries are our products available?

We ship our products to most European Union countries. In some cases, we can also ship to other countries worldwide. Please send your address and product name to eisku@eisku.com, and we will do our best to help you.

What are the delivery costs?

You can see delivery cost in checkout after entering your shipping address.

How will I know my order is on its way?

Once your package has shipped, you will receive an email notification from us with tracking information.

Can I change the delivery address, and how to do it?

Yes, you can. It can be modified if the order hasn't been shipped from our warehouse. In such a case, please contact us at eisku@eisku.com as soon as possible.

How does the return process work?

You can return your unused eisku purchase in its original packaging within 14 days of receipt. To start the return process, please contact our customer team at eisku@eisku.com within 14 days of receiving your order. Your message should include the order number. We will inform you about further details within a few days Please note that products must be undamaged and in their original packaging to be eligible for a return.

Where can I return the product?

To start the return process, please contact our customer team at eisku@eisku.com The product return address is Wiejska 13, 82-100 Nowy Dwór Gdański, Poland.

The purchased product is damaged, can I return it?

The product shouldn't be accepted from the shipper if the product has been damaged in transport. Remember to write down the damage report in the presence of the courier. However, if you've noticed a defect after receipt, write to us at eisku@eisku.com, and we will try to find a suitable solution.

I have returned my order. When will I receive my refund?

Refunds take up to 14 days from when the return package reaches our warehouse.

What is the complaint process like?

If there is any problem with your eisku product, please contact our customer team at eisku@eisku.com Your message should include the order number, photos of the damaged item, and packaging. All complaints are handled within 14 working days.

What is the eisku warranty?

eisku offers a 2-year warranty on all its products purchased through our store www.eisku.com